Terms of Service

1 About StudioMeta AI

StudioMeta AI is a software-as-a-service (SaaS) product that provides an AI-powered voice and chat assistant for WordPress websites. The service consists of:

• A WordPress plugin (the "Plugin") that embeds a widget on your site
• A hosted backend API that powers the AI assistant (the "Service")
• Supporting infrastructure including usage tracking, licensing, and billing

The Service is operated by StudioMeta Lte. ("we", "us", or "our"). By using the Service, you ("Customer", "you") agree to these Terms.

2 Account and licensing

Access to the Service is granted through a license key tied to your WordPress site. You may activate one license per site. You are responsible for keeping your license key confidential and for all activity that occurs under your license.

Free trial licenses are issued upon plugin activation. Trials include limited usage quotas and expire after 30 days. One free trial is permitted per domain.

3 Acceptable use

You agree to use the Service only for lawful purposes. You must not:

• Use the Service to transmit spam, malicious content, or content that violates applicable law
• Attempt to reverse-engineer, decompile, or extract the underlying AI models or infrastructure
• Resell or sublicense the Service without our written permission
• Use the Service in a way that could damage, overload, or impair our infrastructure
• Use the Service to collect or process sensitive personal data without appropriate legal basis
• Impersonate any person or entity or misrepresent your affiliation

4 AI-generated content

The Service uses large language models (currently Google Gemini) to generate responses. You acknowledge that:

• AI-generated responses may be inaccurate, incomplete, or inappropriate for certain contexts
• You are responsible for configuring your agent's system prompt, knowledge base, and behaviour
• You must not rely on the AI assistant as the sole source of advice in medical, legal, financial, or safety-critical contexts
• We are not liable for any decisions made based on AI-generated content

5 Data and privacy

When you use the Service, we collect and process data as described in our Politique de confidentialité. This includes:

• Your site URL, admin email, and plugin configuration
• Usage data including voice minutes and chat message counts
• Visitor conversation contents, processed transiently to generate responses

We do not sell your data to third parties. Conversation data is not used to train AI models without your explicit consent. You are responsible for ensuring your use of the Service complies with applicable privacy laws (GDPR, CCPA, PIPEDA) and for obtaining any necessary consents from your website visitors.

6 Subscription and billing

Paid plans are billed monthly via Stripe. Subscriptions renew automatically unless cancelled. You may cancel at any time through your WordPress admin panel under Voice AI → License → Manage Subscription.

Refunds are not provided for partial billing periods. If you believe a charge was made in error, contact us within 14 days at [email protected]. We reserve the right to change pricing with 30 days' notice.

7 Usage quotas

Each plan includes a monthly quota of voice minutes and/or chat messages. Quotas reset on your billing anniversary date. Unused quota does not carry over. When a quota is exhausted, the corresponding feature is automatically suspended until the next billing period or until you upgrade.

8 Service availability

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance, infrastructure issues, or events outside our control may cause temporary unavailability. We are not liable for any losses arising from Service downtime.

9 Intellectual property

The Plugin code is released under the GPLv2 license (or later) in accordance with WordPress.org guidelines. The hosted Service, including the API infrastructure, AI configuration, and proprietary systems, remains the exclusive property of StudioMeta Lte. You retain ownership of all content you provide, including your knowledge base, system prompts, and agent configuration.

10 Termination

We may suspend or terminate your access if you violate these Terms, engage in fraudulent activity, or if we reasonably believe your use poses a risk to other users or our infrastructure. You may terminate your subscription at any time. Your configuration data is retained for 90 days after termination and then permanently deleted.

11 Disclaimer of warranties

12 Limitation of liability

13 Governing law

These Terms are governed by the laws of the Province of Quebec, Canada. Any disputes shall be resolved in the courts of Quebec, Canada.

14 Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or through the WordPress admin panel. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15 Contact

Questions about these Terms? Contact us at [email protected] or visit studiometa.io.